As a Community Administrator, reviewing help Desk submissions from residents is quick and easy with Bazinga.
Review and keep track of bylaw infractions, key fob/card replacements and tenancy changes with ease.
Reviewing Help Desk Submissions
To start, select Help Desk from the left navigation.
Filtering Help Desk Submissions
(1) Click the Filter button (highlighted by the red box above) to change the filters
Note: The Default filters are All Tickets, Assigned to Me, and Sorted by Recent Activity. Click on any dropdown menu to change the filter setting.
Viewing and Managing Submissions
Click on any ticket to be taken to the ticket details page for that ticket.
The ticket can be approved or denied from this screen:
The detail view is where you can send a follow up message if you require more information. Click Add a reply to send the message.
The requestor will receive an email notification that the submission has been updated.
Once a request has been approved or denied it will move into group and can be revisited by using the filters.
* Note - A denied request or report cannot be moved to an open or approved state once denied. A new request will have to be submitted.