Welcome to Bazinga's Help Centre

Let us know how we can help you!

Sign In to your account

Reviewing Help Desk Submissions

Follow

As a Community Administrator, reviewing help Desk submissions from residents is quick and easy with Bazinga.

Review and keep track of bylaw infractions, key fob/card replacements and tenancy changes with ease.

Reviewing Help Desk Submissions

To start, select Help Desk from the left navigation.

Filtering Help Desk Submissions

Help_Desk__Filter_.png

(1) Click the Filter button (highlighted by the red box above) to change the filters

Note: The Default filters are All Tickets, Assigned to Me, and Sorted by Recent Activity.  Click on any dropdown menu to change the filter setting.

Screen_Shot_2017-07-20_at_11.40.09_AM.png

Viewing and Managing Submissions

Click on any ticket to be taken to the ticket details page for that ticket.

 Click_on_Ticket.png

The ticket can be approved or denied from this screen:

Ticket_Detail.png

The detail view is where you can send a follow up message if you require more information. Click Add a reply to send the message. 

The requestor will receive an email notification that the submission has been updated.

Once a request has been approved or denied it will move into group and can be revisited by using the filters.

* Note - A denied request or report cannot be moved to an open or approved state once denied.  A new request will have to be submitted.

 

 

Was this article helpful?
0 out of 0 found this helpful

Comments